Shipping & Returns
Shipping Policy
Free shipping is available only to the contiguous United States (48 states and Washington, DC). We do not deliver to Alaska, Hawaii, military addresses or other countries.
For the Fleece Pet Snuffle Mat (SKU 2627893-gjx001) and 2-Piece Manual Remover Set (SKU E657DYT), orders ship from China. Processing takes 1–3 business days, followed by an estimated 8 business days in transit. Estimated total delivery time is 9–11 business days. This is an estimate, not a guarantee; seasonal demand, weather and customs may cause delays.
Questions: jovumo.store@gmail.com.
Return & Exchange Policy
This policy applies only to the Fleece Pet Snuffle Mat - 50 x 50 cm (SKU 2627893-gjx001) and Manual Fabric and Pet Hair Removers - 2-Piece Set (SKU E657DYT) sold by JOVUMO.
Change of mind: Contact jovumo.store@gmail.com within 7 calendar days after delivery. The item must be unused beyond inspection and must not have been damaged by the customer. Original packaging is not required. We refund the full amount actually paid for the item, including applicable taxes charged by JOVUMO. No restocking fee or physical return is required. Disposal is not required.
Defective, damaged, incorrect or missing goods: Contact jovumo.store@gmail.com with reasonable evidence of the issue. We provide a full refund or a free replacement. Claims about undelivered orders are not limited by the 7-day change-of-mind period. Nothing in this policy limits your mandatory legal rights.
We provide an initial response within 2 business days. Approved refunds are initiated within 5 business days to the original payment method. The time for your bank or payment provider to post the refund varies.